Contact Our Team
Need help? Our support team is ready to assist with account queries, verification checks, technical issues or general feedback. Whether you have a question about deposits and withdrawals, need help setting responsible-play limits, or want to raise an enquiry about a promotion, contact our team via email, phone or live chat. We aim to respond promptly and provide clear guidance from our UK support centre, authorised to handle account and security matters.
| Department | Contact |
|---|---|
| Customer support | [email protected] |
| General enquiries | [email protected] |
| Affiliate enquiries | [email protected] |
| Phone | +44 20 7283 4561 |
| Working hours | Mon-Fri, 09:00-18:00 |
For account-related queries please have your username and date of birth ready. For technical faults include a clear description and any screenshots. Our team can advise on verification documents, payout times and responsible gambling tools. If you prefer, use live chat for faster assistance during core hours.
Support via Email
Email is our preferred contact method for detailed requests, account-related issues or when you need to send documents. Please email [email protected] with a clear subject line and include up-to-date contact details and any reference numbers. Providing full information helps us process your request faster and avoids unnecessary delays. We aim to reply promptly.
Submit Your Inquiry
Response Time
Support response times: Most enquiries are answered within one business day. Simple requests are often handled same day; more complex issues, such as account verification or payment investigations, may take longer depending on case details and third-party checks. We aim to update you promptly and will contact you if we expect any delay. For urgent matters, use live chat for fastest help.
Feedback
We’d love to hear from you. Please share any feedback, suggestions or ideas to help improve the site. Your comments are read carefully by our team and used to refine features, promotions and the overall user experience. Send your thoughts via the feedback form or email [email protected] and we’ll review them promptly to make the site better for everyone.